Account and Tool Terms

1. Who we are

These terms apply to the online tools and optional accounts provided by Wentworth Ridge Ltd, a private limited company registered in England and Wales under company number 12060722. Our registered office is 61 Crescent Road, London, England, E6 1EB. You can contact us at hello@wentworthridge.co.uk.

2. When these terms apply

You can use many of our tools without creating an account. These terms apply whenever you:

• use one of our website tools;
• request or use a sign-in link;
• create or use an account;
• save, reopen, export or download tool content; or
• use a document or calculation generated by a tool.

Our Privacy Policy and Cookies and Similar Technologies Notice also apply. If you use an account for a business, the Business User Data Processing Schedule forms part of these terms. Our operational and advisory services are supplied under separate written agreements.

3. Accepting these terms

You accept these terms by ticking the acceptance box when requesting a sign-in link or creating an account. If you use an account for a company, partnership or other organisation, you confirm that you have authority to accept these terms for that organisation. You must be at least 18 to create an account.

4. Free service and future paid features

The tools and account service covered by these terms are currently free. We will not charge you for an existing free feature unless we first:

• explain the proposed charge and the complete minimum price;
• provide any additional terms that apply;
• obtain your express agreement; and
• allow you to continue without the paid feature or close your account.

A paid advisory or operational engagement is not created through these terms.

5. Accounts and sign-in security

Accounts use a link or code sent to the email address you provide. We do not ask you to create a password. You are responsible for:

• keeping your email account secure;
• not forwarding a sign-in link or code to another person;
• checking that the email address entered is correct; and
• telling us promptly if you believe somebody has accessed your account without permission.

We may require you to sign in again, revoke a session or take other proportionate security measures.

6. Browser-only and saved use

When a tool is used without signing in, and you do not choose a save function, the information entered into that tool is intended to remain in your browser. Standard server and security logs may still be generated when the website is accessed.

When you sign in and choose to save work, the selected information is transmitted to and stored within your account. It may then be available across devices. Each tool states whether a particular action operates only in the browser or saves information to your account.

7. Your content

You retain ownership of the information, records and documents you enter or create using the tools. You give Wentworth Ridge a limited right to host, copy, transmit, display and otherwise process that content only as reasonably necessary to:

• provide and secure the account service;
• carry out your instructions;
• investigate a support request;
• prevent or investigate misuse;
• comply with law; or
• establish, exercise or defend legal rights.

We do not sell saved content or use it for advertising. We do not routinely inspect saved content. Authorised personnel may access limited content where reasonably necessary for one of the purposes above. Access must be limited, logged where appropriate and subject to confidentiality obligations.

8. Information about other people

Some tools may allow you to enter limited information about clients, workers, drivers, vehicle keepers or other people. You must only enter or save that information where:

• you are legally entitled to do so;
• it is accurate and relevant to the purpose;
• the person has received any privacy information required by law; and
• you comply with applicable data protection, employment and confidentiality obligations.

Do not upload or save:

• identity-document images;
• right-to-work documents;
• medical or other special-category information;
• criminal-record information;
• children's information;
• payment-card information;
• account login credentials; or
• information that the relevant tool was not designed to hold.

Do not include an individual's name in a penalty-register label unless this is genuinely necessary and lawful. Where you use the account for business purposes and Wentworth Ridge processes third-party personal information on your behalf, the Business User Data Processing Schedule applies.

9. Tool outputs

The tools produce calculations, checklists, draft documents or general information from the information you enter and the assumptions displayed by the tool. They are not a substitute for advice from a solicitor, accountant, tax adviser, transport specialist or other appropriately qualified professional.

You are responsible for:

• checking that your inputs are complete and correct;
• reading the assumptions and limitations;
• verifying statutory rates, thresholds, legal grounds and deadlines;
• adapting draft documents to the actual circumstances;
• checking the identity and details of any recipient;
• deciding whether to send, rely on or use an output; and
• keeping your own copies of important records.

Using a tool does not create a solicitor-client, accountant-client, employment, agency or advisory relationship with Wentworth Ridge. No tool guarantees that:

• an appeal, application or claim will succeed;
• a calculation will match HMRC, court, tribunal, enforcement-authority or contractual treatment;
• a document will satisfy every legal or commercial requirement; or
• a particular employment, tax, licensing or regulatory classification applies.

A PCN or other legal deadline should be checked against the original notice and the relevant authority's current information. Do not delay action because a tool is unavailable.

10. Acceptable use

You must not use the website or an account:

• unlawfully, fraudulently or to mislead another person;
• to access or attempt to access another user's information;
• to upload malware or interfere with the service;
• to generate abusive, threatening or discriminatory content;
• to store information outside the purpose of the relevant feature;
• to infringe intellectual-property, privacy or confidentiality rights;
• to conduct automated scraping that materially affects the website; or
• as the sole repository for information you are legally required to retain.

11. Suspension

We may restrict, suspend or close an account where reasonably necessary because:

• these terms have been materially breached;
• the account creates a security or legal risk;
• another person's rights may be affected;
• we are required to do so by law or a regulator; or
• the service is being abused or interfered with.

Where reasonably practicable, we will explain the reason and provide an opportunity to correct the issue or export relevant content. We may act without advance notice where immediate action is needed to protect users, information, systems or legal rights.

12. Availability and changes

We do not promise that the tools or account service will always be available, uninterrupted or free from errors. We may maintain, update, replace or withdraw a tool. For a material change to the account service, we will provide reasonable notice where practicable.

You should keep independent copies of invoices, penalty notices, correspondence and any other record you may need for legal, tax, accounting or operational purposes.

13. Closing an account

You may close your account through the account page or by contacting us. Closing the account starts deletion of saved content from active systems immediately. Some limited information may remain temporarily in protected backups, which are taken daily and retained for 7 days, until the applicable backup cycle expires.

We may retain limited records where necessary to:

• comply with law;
• establish or defend legal claims;
• investigate security incidents;
• record an objection or complaint; or
• demonstrate acceptance and enforcement of these terms.

We may close an account that has not been accessed for 24 months. We will send a warning to the registered email address at least 30 days before doing so.

14. Intellectual property

Wentworth Ridge or its licensors own the website, tool software, layouts, methodology and original website content. We give you a non-exclusive, revocable right to use the tools and generated documents for your own lawful personal or internal business purposes. This does not transfer ownership of the tools, code, branding or underlying templates.

15. Liability to consumers

This section applies where you use the tools wholly or mainly outside your trade, business, craft or profession.

Nothing in these terms excludes or restricts liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence. We are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for:

• loss that was not foreseeable when the contract was formed;
• business loss;
• loss caused by incorrect or incomplete information you entered;
• a decision to use an output without checking it;
• a missed deadline where the original notice or authoritative source stated the deadline; or
• loss that you could reasonably have avoided by keeping an independent copy or taking reasonable action.

Your statutory rights are not affected.

16. Liability to business users

This section applies where you use the tools for business purposes. Nothing excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of title; or
• any liability that cannot lawfully be excluded or limited.

Subject to that, Wentworth Ridge is not liable for loss of profit, revenue, business, opportunity, anticipated saving, goodwill or reputation, or for indirect or consequential loss. Wentworth Ridge's total aggregate liability arising from the free tools and account service in any 12-month period is limited to £500. This limitation does not remove any right or remedy that cannot lawfully be restricted under data protection law.

17. Data protection complaints

You may make a data protection complaint by emailing hello@wentworthridge.co.uk or writing to our registered office. We will acknowledge a data protection complaint within 30 days, investigate without undue delay, keep you appropriately informed and explain the outcome. You may also complain to the Information Commissioner's Office or its successor regulator.

18. Other complaints

For a service or account complaint that is not principally about data protection, email hello@wentworthridge.co.uk with the account email address and a description of the issue.

19. Changes to these terms

We may update these terms for legal, security, operational or service reasons. Where a change materially affects an existing account user, we will give reasonable advance notice and may require renewed acceptance. Continued use will not be treated as acceptance where the law requires express agreement. We retain a record of the version accepted by each account user.

20. Governing law

These terms are governed by the law of England and Wales. If you are a consumer, you may bring proceedings in the courts applying to your home within the United Kingdom where mandatory consumer law permits. If you are a business user, the courts of England and Wales have exclusive jurisdiction.